Have your say: What B.C. highways and transportation services need improvement?


If you have any concerns or suggestions about British Columbia’s highways and transportation services, now’s your chance to have your say.

The Ministry of Transportation and Infrastructure is inviting people to tell them “how to make B.C. transportation better” by completing its 2019 Customer Satisfaction Survey.

The Ministry of Transportation and Infrastructure is inviting people to complete its 2019 Customer Satisfaction Survey in an effort to gather feedback on transportation infrastructure and services. Photo by Dan Toulgoet/Vancouver Courier

The ministry hopes people will “share their experiences with the Province’s highways and services, to make travel better for everyone.”

Questions in the survey cover highway operations, rehabilitation and maintenance, transportation projects, DriveBC highway information, Commercial Vehicle Safety and Enforcement, social media, inland ferries (ferries that sail on lakes and rivers), licensing of taxis, buses and limousines, permits for filming and hosting community events along highways, and applications to subdivide rural properties.

The survey also asks people about their experiences with employees, including response times to questions and concerns, and their general satisfaction with services.

The ministry says the data collected from the survey, which is now in its 16th year, will help staff make well-informed decisions moving forward to assist people throughout the province.

The survey is open for comments until Sept. 3. It can be found online and will also be offered in-person at some locations, including select rest areas, inland ferry terminals and public places along B.C. highways.

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