By Rob Gibson
The Insurance Corporation of British Columbia is bringing back knowledge testing for some as they cope with supporting customers during the COVID-19 pandemic.
ICBC now says that qualifying customers who want to take a knowledge test will now be able to book an appointment at select locations beginning May 4 and at offices throughout the province by May 11. Locations offering testing in your area can be confirmed when booking an appointment.
ICBC now says anyone with a Class 5-8 learner's licence that expired on or after March 1 or will expire within two weeks from when they phone to book, will be eligible to book a knowledge test appointment. Translator services are currently not allowed as physical distancing guidelines can't be maintained at this time, but non-commercial knowledge tests are currently translated into 11 common languages.
Customers whose Class 5-8 learner's licence expired on or after March 17, when ICBC suspended road tests due to the COVID-19 pandemic, will not have to pay a fee for their first knowledge test.
Knowledge tests are not available for first-time learner applicants yet.
Knowledge tests by appointment will also be available for residents who are new to B.C. where there is a legislative requirement to change their licences within 90 days, and for all commercial learner class applicants, including air brakes and heavy trailer.
Customers will also be able to book an appointment for their motorcycle skills testing, which will re-commence on May 11. The MST will be available for those people who hold an existing learner's licence or whose learner's licence expired on or after March 1.
"We know many British Columbians are facing challenges as a result of the COVID-19 pandemic," said Nicolas Jimenez, President and CEO, ICBC. "By introducing knowledge tests by appointment we hope to support customers who have been negatively impacted by the pandemic while still enabling offices to conduct operations safely. We continue to adapt and respond as the pandemic continues, ensuring that the safety of our customers and staff remains the priority."
ICBC says eligible customers should call ICBC's driver licence contact centre at 1-800-950-1498 and leave a voicemail message requesting a knowledge test. Customers will receive a callback from an ICBC representative, who will identify available testing locations and book the appointment. Customers can book their motorcycle skills test online or call 1-800-950-1498.
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