When the Four Seasons needed a learning manager, chef concierge Bertine Hage must have seemed the natural choice.
Given all the questions for which shes had to find answers during her 24 years at the downtown hotel, she has definitely learned a thing or two.
A concierge is a combination of air traffic controller, magician and psychologist, she says, adding that Stéphane Mouttets detective analogy is a pretty good description as well.
Her satisfaction comes from offering intuitive service making the seemingly impossible possible.
The request that tops all others was finding a First Nations princess to greet a VIP when his jet landed.
It took a few phonecalls, but she was able to make it happen.
She has been a Clefs dOr member for 25 years.
