Shelley Hayashi was at a Les Clefs dOr event at the Shangri-La in Paris when a fellow concierge asked her, Whats your speciality?
When she asked him to explain, he said that he made it his job to know all about protocol when dealing with heads of state and members of the aristocracy.
She paused and then said, like a true Vancouverite, food and wine.
When a guest asks me where to eat, I get excited, says the concierge at the Pan Pacific. Everyone asks what the best restaurant in Vancouver is and that answer is different for each person.
She sees her role as being a matchmaker finding out the perfect pairing between a guests personality and a Vancouver restaurant. Being a concierge is not about what I like. Its recognizing what the guest likes.
