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Burnaby mall Starbucks closed due to COVID-19 impacts

Some customers are not happy
starbucks burnaby metropolis metrotown mall covid-19
This Metropolist at Metrotown Starbucks has closed forever.

Some people really love their favourite coffee house.

For customers of one Burnaby mall Starbucks, it was a matter of timing. The Starbucks on the second floor of Metropolis at Metrotown closed forever on Monday, Feb. 1, due to impacts stemming from the COVID-19 pandemic.

There is another Starbucks in the mall – a fair walk to the food court - but a customer who contacted the NOW said this was the fastest one to hit before hopping onto the Metrotown SkyTrain.

“It’s about timing,” said the woman, who didn’t want her name used because she admitted this was “first-world problems,” but said her commute is pretty tight due to child-care issues. “I only have so much time and this was perfect. This is really disappointing.”

Starbucks says its plan to close up to 300 coffee shops across Canada will be complete by the end of March.

The Seattle-based coffeehouse and roastery chain announced the acceleration of its five-year "transformation strategy" last year as it responded to changes in consumer habits during the COVID-19 pandemic.

In a statement, the company says some of its locations closed last fall and it expects to complete its planned store closures by the end of its second quarter.

The restructuring includes adding new drive-thru locations, the expansion of delivery and a pilot of curbside pick-up only coffee shops.

The company began experimenting with pick-up only locations before the pandemic. The first Canadian Starbucks store using the new format, which measured 93 square metres or 1,000 square feet, launched in Toronto's financial district last January.

Starbucks says the changes will help the coffee chain "best meet our customers where they are now."

The company had previously said it would close up to 200 of its locations in Canada over two years.

  • With files from The Canadian Press