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Surge in airline complaints to national regulator creates delays, backlog

Surge in airline complaints to national regulator creates delays, backlog

The Canadian Transportation Agency says it has received more than 8,000 complaints about airlines since mid-March, an unprecedented figure for the five-and-a-half-month period that has created a massive backlog, delaying the watchdog's response time.
Surge in airline complaints to national regulator creates delays, backlog

Surge in airline complaints to national regulator creates delays, backlog

The Canadian Transportation Agency says it has received more than 8,000 complaints about airlines since mid-March, an unprecedented figure for the five-and-a-half-month period that has created a massive backlog, delaying the watchdog's response time.
Surge in airline complaints to national regulator creates delays, backlog

Surge in airline complaints to national regulator creates delays, backlog

The Canadian Transportation Agency says it has received more than 8,000 complaints about airlines since mid-March, an unprecedented figure for the five-and-a-half-month period that has created a massive backlog, delaying the watchdog's response time.
Air Canada seeks dismissal of US$26-million fine from U.S. over unpaid refunds

Air Canada seeks dismissal of US$26-million fine from U.S. over unpaid refunds

MONTREAL — Air Canada is seeking the dismissal of the U.S. Department of Transportation's US$25.5-million fine over the airline's alleged failure to provide prompt refunds after cancelling flights amid the COVID-19 pandemic dismissed.
New transport rules for disabled travellers a step forward but not enough: advocates

New transport rules for disabled travellers a step forward but not enough: advocates

New rules aimed at making travel within Canada safer and more accessible for people with disabilities mark a welcome step forward but don't yet go far enough to removing long-standing barriers, advocates said Thursday as the new regulations officiall
Backlog of air passenger complaints tops 57,000, hitting new peak

Backlog of air passenger complaints tops 57,000, hitting new peak

MONTREAL — The backlog of air passenger complaints at Canada’s transport regulator has hit a new high topping 57,000, as dissatisfaction over cancellations and compensation persist three and a half years after the outbreak of the COVID-19 pandemic.
Backlog of air passenger complaints tops 57,000, hitting new peak

Backlog of air passenger complaints tops 57,000, hitting new peak

The backlog of air passenger complaints at Canada’s transport regulator has hit a new high topping 57,000, as dissatisfaction over cancellations and compensation persist three and a half years after the outbreak of the COVID-19 pandemic.
Liberals table legislation to overhaul passenger rights charter

Liberals table legislation to overhaul passenger rights charter

MONTREAL — The Liberals have put forward legislation that aims to make good on their pledge to tighten passenger rights rules after a year marked by travel chaos and a ballooning complaints backlog.
How air passenger complaints ballooned to 42,000-plus

How air passenger complaints ballooned to 42,000-plus

The number of air passenger complaints to Canada's transport regulator is soaring, more than tripling to 42,000 over the past year.
B.C. Supreme Court orders WestJet not to mislead passengers about compensation

B.C. Supreme Court orders WestJet not to mislead passengers about compensation

Under Canada's air passenger rights legislation, airlines must provide meals and accommodation to travellers affected by flight delays and cancellations within their control.
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