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Assisted-living facility where fire killed 10 temporarily lost certification for mistreatment

A Massachusetts assisted-living facility where a fire killed 10 people earlier this month temporarily lost its certification nearly a decade ago due to resident mistreatment, according to state regulators.
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A handwritten sign is propped outside the Gabriel House on Tuesday, July 22, 2025, more than a week after a deadly fire at that assisted-living facility in Fall River, Mass. (AP Photo/Rodrique Ngowi)

A Massachusetts assisted-living facility where a fire killed 10 people earlier this month temporarily lost its certification nearly a decade ago due to resident mistreatment, according to state regulators.

Specific details of what prompted the month-long suspension were redacted in documents the state Executive Office of Aging & Independence provided to The Associated Press on Tuesday. But based on a March 2016 incident involving a certified nurse's aid who was later fired, state regulators concluded that Gabriel House failed to treat residents with "consideration, respect, personal dignity and privacy.”

The facility in Fall River was barred from accepting new residents until it took corrective action.

The state’s deadliest blaze in more than four decades has highlighted the lack of regulations governing assisted-living facilities that often care for low-income or disabled residents. Gov. Maura Healey declined last week to weigh in on the efficacy of state and local inspections. Instead, Healey has touted that a state commission is currently working on recommendations to improve assisted-living facilities.

State records released Tuesday include about two dozen complaints about the facility in the the last decade, including several related to “abuse, neglect or financial exploitation. Other complaints involved a resident getting stuck for hours in an elevator that was then out of service for months and staff members who threatened residents and withheld medication.

Holly Ramer, The Associated Press

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