Complaints against Vancouver’s Telus surge by 50%: report

Business In Vancouver



Complaints against Telus Corporation (TSX:T) jumped significantly in 2017-18, according to a report from the Commission for Complaints for Telecom-Television Services (CCTS).

The federal watchdog revealed November 27 that complaints against the Vancouver-based telecom giant jumped 49.6% from 631 to 944 since the last report was issued a year earlier.

Misleading information about terms or non-disclosure of terms was the most common complaint against Telus, with 298 complaints total.

That was followed by incorrect charges (191 complaints) and inadequate quality of services (144 complaints).

While customers registered more complaints against Telus during the most recent period analyzed, the number of complaints lobbed at the company were notably fewer than its main competitors.

Bell Canada faced 4,734 complaints, up 45.8% year over year.

Rogers Communications Inc. (TSX:RCI.B) faced 1,449 complaints, up 34.4% year over year.

“While we won’t be satisfied until we have zero complaints, this year’s CCTS report once again validates that Telus is an outlier amongst national and regional carriers when it comes to providing excellent customer service,” Telus chief customer officer Tony Geheran said in a statement.