Andrew Knapman, Location Manager for, believes that the role of an experienced funeral director is to be an educator, not a sales person.
“We treat our customers with care and compassion,” he says. “Our goal is always to make sure our customers get the support and guidance they need.”
Both Forest Lawn Funeral Home and Ocean View Funeral Homebelong to the Dignity Memorial® network. In 2015, Dignity received an award from JD Power and Associates for its exemplary customer satisfaction rating.
“We have a large number of offerings,” Andrew points out, “and we consider it our mandate to educate people about all the different options so that they can make the best possible decision for them and their family. We want our customers to feel that they are getting the best value and the best service.”
Dignity is the largest funeral and cemetery provider in North America, which Andrew says is an advantage to customers of Forest Lawn and Ocean View.
“Our customers have access to a wide array of funeral and cemetery services,” he says. “At the same time, we’re able to offer our customers professional advice from a local director.”
With a presence on the Lower Mainland for more than 50 years, both locations are dedicated to bringing the skill and knowledge of the Dignity Memorial® network to Vancouver residents.
Forest Lawn Funeral Home is located east of BCIT in Central Burnaby, and Ocean View Funeral Home can be found in South Burnaby close to Central Park on the Vancouver/Burnaby border.
To find out more about making arrangements with either Forest Lawn Funeral Home or Ocean View Funeral Home call 1-800-34-DIGNITY or go to www.forestlawn-burnaby.com or www.oceanviewfuneral.com. Forest Lawn is at 3789 Royal Oak Ave and Ocean View is at 4000 Imperial Street.
